FAQ

Small Order Fee

$25 applies to all orders less than 12 pairs. Any orders submitted are subject to the small order fee if the 12 pairs are not met.

Drop Ship Fee

Standard shipping: $25, except WA and NT, those are subject to possible additional shipping costs.

Express shipping: $40, except WA and NT, those are subject to possible additional shipping costs.

Credit Card Fees

Orders paid with a credit card are subject to additional fee varying from .5-2% based on the type of card used. This charge may be billed separately.

Returns

Returns are based on the discretion of Gidgee Global Group. For approval, please email sales@gidgeeglobalgroup.com for approval. Please provide the style, size and width of the boots; date of purchase; and requested substitute style. A return authorisation number will be provided and must be listed on the paperwork inside of the box.

For requested returns without a substitution style, a 20% restocking fee will be deducted from the generated credit.

Approved returns shipments must be paid for by the stockist. If the stockist requires a shipping label and pick up, the cost of freight will be invoiced.

Warranty

Footwear has a 6 month warranty from manufacturers defects. To submit a claim, please provide the following details:

• Defect
• Picture of the inside label
• Picture of the defect
• Picture of the pair of boots
• Copy of the customer's original invoice, which must contain the style, size, width, cost and date of purchase.

Please email to sales@gidgeeglobalgroup.com and we will respond with an approval or any further questions.

A credit will generate for the warranty. If a replacement pair is requested, please advise at the time of claim. If a like-for-like can not be provided, a substitute style will be offered.

Boot Care 

After use that causes excessive dirtiness, we recommend allowing the mud to dry and brushing off with a soft bristle brush. After brushing all mud off of the boot, wipe down all outside surfaces of the boot with a wet washcloth and allow the boot to dry in a room with open airflow.

Always allow boots to dry in a room with open airflow.